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A tracking link shall be sent to your registered email address upon despatch of your order.

We offer 3 options for delivery of your order as follows:

Standard - £3.99 (Please allow 2-4 working days for delivery)

Express - £5.99 (Please allow 1-3 working days for delivery)

Next Day Express - £9.99 (1 working day for delivery) *Despatch on this service can only be guaranteed if your order is placed before 12:00 (midday).

Please note that delivery service lead times are intended as a guide only and are not guaranteed. Unfortunately claims cannot be entertained for delayed deliveries.

  • Returns accepted for 30 days
  • Customer provides return shipping
  • No restocking fee
  • No final sale items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hoorayparty.co.uk quoting your name and order number.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hoorayparty.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Should you have any queries or questions, please do not hesitiate to contact us at: info@hoorayparty.co.uk

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